Elevate Your Call Center Experience with VANI

Elevate Your Call Center Experience with VANI Why wait to improve your call center’s efficiency, customer satisfaction, and team performance? VANI's intelligent platform routes every call perfectly, while powerful tools help your team work smarter. Experience the difference today.

VANI - Next-Generation Cloud-Based Call Management

VANI is a comprehensive communication solution designed to simplify, automate, and optimize business call handling. With multi-level IVR and queue management, it empowers businesses to enhance customer engagement, improve agent productivity, and streamline operations. From automated appointment scheduling and bulk-trained broadcasts to custom call flows, VANI adapts to diverse industry needs while ensuring seamless, human-like interactions. Built for scalability, flexibility, and performance, it’s the complete solution, simple to use yet packed with enterprise-grade capabilities. It’s the smarter way to run your organization.

Why choose VANI?

VANI delivers communication with unmatched flexibility, ensuring seamless call routing and operational efficiency, thereby facilitating seamless customer interactions. Its scalable architecture adapts to businesses of all sizes, while features like AI bulk broadcasting and IVRs enhance engagement and productivity. Backed by reporting and customizable workflows. Scalable for any business size, VANI delivers features without the complexity, empowering teams to improve productivity and customer satisfaction effortlessly.

Modules

Enterprise-Grade Extension Management

VANI's robust extension management system provides organizations with complete control over their telephony infrastructure. Our platform enables administrators to efficiently provision, modify, and maintain extensions. Supports bulk CSV uploads, eliminating time-consuming manual processes. Each extension can be precisely configured with custom caller IDs and advanced call handling rules to meet specific user requirements. The system supports critical business features including call recording, Follow Me routing, and multi-device integration for seamless connectivity. With enterprise-level security protocols and scalable architecture, VANI ensures your extension management grows effortlessly alongside your organizational needs.

Seamless Multi-Location Connectivity

VANI’s next-generation Intercom PBX system breaks the limitations of traditional office communication by seamlessly connecting your entire organization across multiple branches and locations. Unlike conventional intercoms, which are confined to single-site use, our cloud-based solution facilitates communication between departments, floors, or even different cities—all while maintaining seamless communication. The system allows complete customization of call extensions to match your organizational structure, whether you need direct department lines or executive-level shortcuts. Complementing this powerful base, VANI offers flexible dialing options through third-party applications like zoiper for on-the-go teams and full IP phone support for desk-bound agents, creating a truly unified communication network that adapts to your workforce’s needs.

System Announcements Management

VANI's System Announcements module provides centralized control over all audio prompts across your communication platform. The interface enables administrators to upload, organize, and preview professional-grade audio files for IVR greetings, queue messages, and system notifications. With robust search capabilities and categorization options, teams can efficiently manage multiple announcement versions and languages.. All uploaded announcements become immediately available for selection in relevant modules including IVRs, Call Queues, and Time Conditions, maintaining consistency across all customer touchpoints while allowing for quick updates as business needs evolve.VANI's Digital EBX system modernizes by replacing outdated hardware with a flexible, cloud-based solution. Our Software Defined EBX eliminates the need for Traditional PSTEN phones while delivering superior call management—handling inbound/outbound calls, intercom features, and advanced routing with enterprise reliability. By moving to this streamlined system, you not only reduce hardware costs by up to 60% but also gain the agility to scale operations instantly.

Call Routing, Recording & Monitoring

VANI revolutionizes call handling with routing that instantly matches customers to the best available agent based on skills, workload, and interaction history—dramatically reducing wait times and misdirected calls. Every conversation is automatically recorded in HD quality, creating an auditable trail for compliance while generating actionable insights. This powerful combination delivers faster resolutions, consistent service quality, and measurable improvements in both customer satisfaction and operational efficiency—all while reducing training time and compliance risks.

Power your business with smarter connections— Discover how VANI drives communication efficiency across your organization.

Modules
Description
Digital EBX System
Cloud-based PBX replacement eliminating hardware costs while providing unlimited extensions, voicemail, and intercom features across locations.
IVR Solutions
Multilingual self-service system handling payments, FAQs, and appointments, reducing call volume by 50% with seamless agent transfer.
Call Routing & Recording
Call distribution to optimal agents plus HD recording for compliance and training, boosting resolution speed by 40%.
Detailed Reporting
Customizable dashboards tracking live KPIs and historical trends to optimize staffing and service levels.
Intercom PBX Network
Next-gen intercom connecting multiple branches instantly with customizable extensions and IP Phones.