The future of CX is data driven, personalized, and automated

At ekGhanti Services, we bring you the future of CX - data-driven, personalized, and automated. We empower growing modern enterprises to leverage their data, personalize customer experiences, and automate communication processes, creating smarter and more engaging customer journeys.

Upgrade customer communication game today!

5 Areas where we excel

Delivering a revolutionary customer experience and empowering your business with cutting-edge technology and expertise.

1

Seamless omnichannel communication

Experience effortless, omnichannel communication. Our AI-powered Communication Manager connects with customers seamlessly across WhatsApp, SMS, email, phone, and more. Our data-driven system personalizes every interaction, ensuring you reach the right person, at the right moment, on their preferred channel. It's a luxurious and intelligent approach to customer engagement.

2

Smart Resolve

Taskbird…..our proprietary business process and issue tracking module identifies bottlenecks and resolves issues effortlessly, creating a luxurious experience for everyone. Our AI-driven system uses data and automation to manage ticketing, track progress, and streamline communication, ensuring issues are handled swiftly and efficiently. Say goodbye to clunky systems and hello to a world where resolving business problems feels effortless.

3

Campaign Automation

Our comprehensive Broadcast solutions amplify your message across every channel – Voice, SMS, Viber, Messenger, WhatsApp, Email, Web Chat, and Push Notifications. Reach every customer with targeted automated campaigns, announcements, and updates. Leverage data and automation to personalize messages and build customer journeys to increase engagement. Broadcast empowers you to create a ripple effect of awareness and information, boosting brand visibility and driving business growth.

4

Customer Intelligence Hub

Customer Profiler centralizes all your customer and system data, transforming raw information into actionable insights. Label clients, understand their communication preferences, and anticipate their needs. This powerful tool empowers you to plan your moves strategically, creating personalized experiences and customer journey that drive engagement and growth.

5

Breakthrough insights

Stay ahead of the curve with break through insights. Our robust reports and analytic system provide valuable data, revealing your business trends and best practices. Plan your moves, strategize campaigns, and minimize risk, based on our insights providing you the edge to lead the competition.

Industries we serve

All
Banking and Financial
Hospitality
ISP
Insurance
Ride-Sharing
SME
Digital Wallet
Government
Health
Enterprise
Automobile
Securities
E-commerce

Our Modules

These modules, working together seamlessly, are the key to revolutionizing your customer engagement.

Communication Manager

Imagine a world where you can connect with your customers seamlessly, no matter how they choose to reach out. That's the power of our AI-powered Communication Manager! It effortlessly brings together WhatsApp, SMS, email, telephony, and live chat, creating a unified experience that feels effortless and luxurious. We use data to understand your customers' preferences, so we can ensure you're reaching them with the right message, at the right time, on their preferred channel. This is customer engagement redefined, a symphony of communication orchestrated uniquely just for them.

Taskbird

Wouldn't it be amazing if resolving customer issues felt effortless? With Taskbird/Ticket Manager, it can be! Our advanced system automates the entire process, from ticket creation to resolution. It's like having a dedicated team working behind the scenes, intelligently routing issues, ensuring prompt responses, and keeping you informed every step of the way. It's a luxurious experience for your team and your customers, all powered by data-driven insights that help you anticipate needs and deliver personalized support.

Customer Profiler

Imagine truly understanding your customers, their needs, and their desires. That's what Customer Profiler makes possible. It's like having a magic mirror that reveals the secrets of your audience. By gathering, analyzing, and leveraging your customers communication data, you gain a comprehensive view of your customer base, allowing you to segment them precisely and personalize your communications with laser-like focus. This is the power of data-driven insight, leading to smarter campaigns and deeper, more meaningful customer relationships.

Customer Engagement

Building lasting relationships with your customers starts with a seamless and engaging experience. Our Customer Engagement tools provide you with a unified platform that makes reaching, engaging, and nurturing your audience easier than ever. Personalized messages, automated campaigns, and insightful data help you craft experiences that feel tailored just for them. It's a world where you can connect with your customers in a way that feels personal, authentic, and meaningful. We're here to help you create the most exceptional experiences for your customers, and we're confident that with these tools, the future of customer engagement is brighter than ever.

Schedule a call with our solution expert today!

End to End Reporting

Understand your customers, business bottlenecks and your team from a single portal with 2 dozen preset and custom reports.

For Agents

Understand your customers, their communication history, personal information, issue tickets, account details and profiling without leaving your communication portal

For Supervisors

Understand agent occupancy, performance, turn around time, resolution rate and enforce quality assurance on every calls and communication made from your team.

For Managers

Understand bottlenecks, customer satisfaction and promotion scores, campaign conversion and team efficiency with automated reports emailed to you daily.

Why us?

We understand communication and customer experience like no one other. From custom solutions to preset applications, our solutions are tailored to get you the best out of your customer satisfaction team.

We Understand Your World

You're not just a number to us. We understand the unique challenges and goals of growing businesses, and our solutions are designed specifically to help you thrive in today's dynamic market.

We Unify Your Communication

No more juggling multiple platforms and channels. ekGhanti Services seamlessly integrates all your communication touchpoints – WhatsApp, SMS, email, phone, and live chat – into one powerful platform, creating a consistent and engaging customer experience that strengthens relationships.

We Empower Your Team

Our intelligent, automated systems take the burden off your team, allowing them to focus on what they do best: providing exceptional customer service. Our tools streamline communication, automate tasks, and offer real-time insights, maximizing efficiency and productivity.

We Give You the Edge

Data is power, and we put the power of data in your hands. Our customer insights platform provides valuable analytics and reports, helping you understand your customers better, make data-driven decisions, and stay ahead of the curve.

We're Here for the Long Haul

We're not just about quick fixes; we're committed to building long-term partnerships. Our dedicated support team is always ready to help you with implementation, training, and ongoing assistance, ensuring your success every step of the way.

Testimonials from the Impact Makers

Check out our preset products that helps you reach out to more customers, convert more prospects and create a better experience for all of your customers.

“Making banking accessible to everyone from remote Nepal”

Thank you ekGhanti Services for making the Impact. It has helped us reach millions of customers within the shortest time and totally loved the support and coordination from the team

Setup our system according to your requirement!!