Orbit 360: Transforming Customer Experience and Engagement
Orbit 360 is an advanced, one-window customer experience and journey management platform designed to revolutionize how businesses interact with their customers. With its unified system, Orbit 360 provides seamless omni-channel communication, efficient ticketing, dynamic business broadcasting, strategic lead generation, and detailed customer profiling. This all-in-one platform simplifies customer interactions, empowering businesses to stay ahead in today’s competitive market.
Why Choose Orbit 360?
Orbit 360 is more than a platform; it’s a complete ecosystem for managing customer journeys and creating meaningful interactions. Whether you want to build a robust telephony infrastructure, streamline workflows, or engage customers across channels, Orbit 360 is the ultimate solution.
Modules
Empower Your Telephony Infrastructure with Confidence
Build world-class telephony infrastructure with a communication manager designed to enhance operational efficiency. Utilize skill-based routing, IVR journey mapping, and business logic-based call distribution to optimize call handling. Manage multiple trunks, queue transfers, and outbound campaigns with preview, progressive, and predictive dialing capabilities. Improve customer engagement through post-call surveys, static/dynamic IVRs, and seamless multiple number integration. Streamline inbound and outbound communications to maximize productivity and deliver exceptional customer experiences.
Stay in Control with Timely and Automated Customer Engagement
Understand your customer journey across all channels with a unified historical view of every interaction. Track multi-channel communication history, access API-based customer insights, and set callback reminders with notifications. Keep comprehensive records through notes, dispositions, and tickets while leveraging dynamic forms for enhanced customer data collection. Utilize session permalinks to ensure continuity in interactions and gain deeper insights into customer behavior. Deliver a seamless omnichannel experience to improve customer satisfaction and retention.
Build a Smart & Scalable Chat Ecosystem
Create your own chat ecosystem with robust two-way communication, multiple chat widgets, and standalone chat instances. Automate responses using button and time-based triggers while leveraging AI knowledge-based LLM for intelligent assistance. Enable developer mode configuration to customize workflows and integrate language packs for multilingual support. Ensure smooth communication with customers through a flexible and scalable chat framework. Provide real-time engagement that enhances user experience and builds stronger customer relationships.
Effortless Ticket Management for Faster Issue Resolution
Never miss your customer grievances with Taskbird, an advanced ticket management system for structured issue resolution. Maintain seamless email continuity, convert ticket comments into emails, and notify customers via email/SMS. Organize projects with menus and submenus while assigning priorities to ensure urgent issues get immediate attention. Utilize features like attachments, reassignment, and detailed ticket histories for efficient tracking. Implement robocalls and ticket SLAs to streamline the grievance-handling process and improve response times.
Automate & Optimize Your Customer Engagement
Create your own time-driven notification journey with automated lead generation and broadcast integration. Engage customers through multi-platform communication and set up automated triggers and hooks for timely outreach. Utilize data import options to streamline lead entry and implement immersive follow-back workflows to nurture prospects. Ensure leads receive timely updates through personalized, time-driven workflows that enhance engagement. Drive conversions through structured, well-timed interactions that maximize customer interest.
Awaj AI – AI-Driven Conversations with Nepali Speech Technology
Craft human-less AI conversations with Awaj AI, featuring in-house Nepali speech-to-text (STT) and text-to-speech (TTS) technology. Analyze customer sentiments in real-time and handle interactions with use-case-based automation. Conduct dynamic robocalls for efficient query resolution and improve call handling with AI-driven responses. Gather actionable insights through post-call analytics and optimize customer support workflows. Provide seamless AI-powered conversations that enhance efficiency and customer satisfaction.
Effortless Lead Conversion with Smart Lead Management
Convert your leads into customers effortlessly with a structured lead management system. Organize leads into groups and capture them through missed call IVRs, webhooks, and custom lead entries. Allocate leads to agents efficiently while using automated funneling for smart categorization. Collect data through multiple forms and set up reminders to ensure timely follow-ups. Streamline the lead conversion process with automation and strategic lead nurturing.
Expand Your Reach with Intelligent Multi-Channel Broadcasting
Reach customers everywhere using multi-channel broadcasts with advanced bulk SMS, voice campaigns, and surveys. Expand your outreach through Viber and WhatsApp blasts, email campaigns, and campaign scheduling. Automate customer engagement with precisely timed messages that maximize impact. Ensure high deliverability and response rates with intelligent multi-channel distribution. Strengthen communication strategies with powerful broadcasting tools designed for business growth.
