About Us
EkGhanti Services Pvt. Ltd. is an AI-powered communication platform revolutionizing customer experience (CX) through data-driven automation and intelligent telecommunication solutions. Since 2017, our technologies have enabled enterprises to automate customer interactions, personalize omnichannel engagement, and optimize communication workflows.
We specialize in AI-driven call center transformations, real-time analytics, and scalable voice automation that deliver measurable ROI while elevating customer satisfaction. As pioneers in CX innovation, we bridge digital transformation with human-centric experiences, empowering businesses to communicate smarter, faster, and more effectively.
Our Vision
We envision a future where businesses break free from traditional communication barriers through intelligent automation. At EkGhanti Services, we are pioneering AI-powered omnichannel solutions and human-less call centers that enable faster, smarter, and more personal customer interactions. Our goal is to set new standards for innovation while maintaining authentic human connections in an increasingly digital world.
Our Mission
Is to make advanced AI technology accessible and impactful for businesses of all sizes. EkGhanti Services develops solutions that simplify complex processes, eliminate operational inefficiencies, and build stronger customer relationships. By automating routine tasks and enabling data-driven decision making, we empower organizations to focus on what truly matters - meaningful engagement and sustainable growth.
The Architects of Innovation: “Our Leaders”
Mr. Hem Raj Dhaka
A visionary leader and accomplished entrepreneur, Mr. Hem Raj Dhakal combines global expertise with a passion for innovation in financial and digital solutions. With advanced training from top-tier institutions like Harvard Business School and MIT, he has played a pivotal role in shaping modern financial ecosystems across Nepal and beyond. As the guiding force behind Ekghanti Services Pvt. Ltd., he spearheads cutting-edge FinTech initiatives, ensuring secure, efficient, and customer-centric services. His strategic foresight and commitment to excellence continue to drive the company’s mission of revolutionizing financial accessibility through technology.
Mr. Shaswot Sher Adhikari
Mr. Shaswot Sher Adhikari is a visionary entrepreneur and tech innovator with over 15 years of experience building impactful digital ventures. He is the driving force behind EkGhanti Services, where he transformed Nepal’s financial ecosystem through pioneering missed-call banking and omnichannel communication solutions adopted by leading banks and enterprises. A co-founder of Vimvox Lab, a dynamic product studio, he has been instrumental in developing scalable digital solutions that solve real-world problems. Mr. Shaswot combines technical expertise with practical business sense, transforming innovative ideas into successful ventures.
Mr. Pradeep Khadka
Mr. Pradeep Khadka is an accomplished technology leader and entrepreneur with over 15 years of experience in product management, software engineering, and business strategy. A data-driven decision-maker, he specializes in transforming business KPIs into scalable products, with a sharp focus on emerging markets and user-centric solutions. As Co-Founder of Ekghanti Services, he drives growth through innovative product strategies, partnerships, and ecosystem development. Mr. Pradeep specializes in building adaptive fintech ecosystems, forging strategic partnerships, and optimizing operational frameworks to drive sustainable impact across Nepal's digital economy.
How We Deliver Impact
- AI-Powered Automation: Deploy our patented voice bots, smart IVR systems, and CRM integrations to handle 80 %+ routine inquiries without human intervention.
- Omnichannel Intelligence: Unify customer data across voice, email, chat, and social media into a single CX dashboard with predictive analytics.
- Continuous Optimization: Our machine learning models evolve with your business, improving first-call resolution and customer satisfaction scores over time.
- Enterprise-Grade Security: NTA-compliant infrastructure with end-to-end encryption for all communications.
Why Ekghanti
Proven ROI: Clients achieve a 40% cost reduction in customer service operations through our AI-driven solutions.
Human-Centric Design: We provide technology that augments your team, not replaces it, ensuring a focus on meaningful engagement.
Seamless Scalability: Our tools grow with your business, adapting to your evolving needs.
Human-Centric Design: We provide technology that augments your team, not replaces it, ensuring a focus on meaningful engagement.
Seamless Scalability: Our tools grow with your business, adapting to your evolving needs.
