Awaj AI – Giving Voice to the Future of Call Centers

What if your next customer support agent never sleeps, speaks fluent Nepali, and knows exactly what your customer needs— every single time?

Meet Awaj AI, Nepal’s Maestro of Conversational Intelligence—Where AI speaks with Brilliance

Nepali businesses deserve smarter, faster, and more efficient customer support. Awaj AI brings a groundbreaking transformation to call centers with Nepali-speaking AI agents that handle calls naturally, reduce wait times, and cut operational costs. Whether it’s customer queries, appointment bookings, or sales calls, our AI ensures 24/7 seamless communication—just like a human, but faster and error-free.

Why Choose Us?

Because we’re not just building software. We’re building the future of human connection — powered by AI1. Speaks Their Language Because we’re not just building software. We’re building the future of human connection — powered by AI2. Always On, Always Ready Never miss a call again. Our AI agents work tirelessly, 24/7, 365 days — no breaks, no burnout.

Module

— The Call Center Game-Changer Imagine a call center where your customers get instant, fluent, and natural-sounding responses in Nepali—without long waits, expensive staffing, or lost opportunities. That’s Awaj AI. We’re not just automating calls—we’re reinventing customer experience with Nepali-speaking AI agents that:✔ Sound 100% human (no robotic tones, just smooth, natural Nepali). ✔ Never sleep, never take breaks (24/7 support, even during holidays). ✔ Handle thousands of calls at once (no more busy signals or frustrated customers). ✔ Learn and improve (the more it talks, the smarter it gets). This isn’t just an upgrade—it’s a revolution.

Take Your Conversations to the Next Level

Engage customers in natural, human-like conversations with our AI-powered voice agents. Whether it's answering queries or resolving issues, your AI assistant never misses a beat. Experience seamless, human-like interactions that boost efficiency, reduce wait times, and delight customers. Smarter, faster, and always learning—Awaj AI is the future of customer service, speaking your language effortlessly.

Bilingual Brilliance

Nepali, English, or both — your AI agent handles it all with ease. Perfect for Nepal’s multilingual audience. Reach a wider audience effortlessly. Our AI switches between Nepali and English mid-call, catering to diverse customer preferences. No more lost-in-translation moments—just smooth, natural conversations that build trust and satisfaction. Whether local or global, your clients receive seamless support, making every interaction feel personal and precise.

Voice-to-Text Transcription

Awaj AI transform every customer conversation into accurate, instantly searchable text records—eliminating manual note-taking while ensuring no details gets lost. Our real-time transcription captures every word with precision, automatically generating concise summaries that highlight key issues, action items, and customer sentiment. Integrated smart tagging organizes calls by products, concerns, and client profiles, while seamless CRM sync keeps all teams aligned. From compliance documentation to quality assurance, Awaj Ai turns voice interactions into structured, actionable data-giving you complete visibility and control over every customer exchange.

Automated Call Logging & Reporting

Awaj AI eliminates the hassle of manual call documentation with intelligent automated logging that captures every detail—from call duration to resolution status. Beyond basic record-keeping, our system analyzes patterns, detects emerging issues, and delivers realtime performance dashboards. Managers gain instant visibility into team productivity, customer sentiment trends, and service gaps, while automated reporting ensures compliance readiness. Transform raw call data into actionable business intelligence without lifting a finger. With automated trend spotting and sentiment analysis, you’ll not only track calls but truly understand them—turning everyday conversations into strategic advantages.

Awaj AI – AI-Driven Conversations with Nepali Speech Technology

Awaj AI enables AI-driven, human-less conversations with advanced Nepali speech-to-text (STT) and text-to-speech (TTS) technology. It analyzes customer sentiments in real-time, automates interactions, conducts dynamic robocalls, and enhances call handling with AI-driven responses. With post-call analytics, it provides actionable insights to optimize customer support workflows, ensuring efficiency and satisfaction.

Feature
Description
Nepali STT & TTS
Advanced speech-to-text and text-to-speech technology for seamless voice interactions in Nepali.
Real-time Sentiment Analysis
Instantly evaluates customer emotions to enhance response accuracy and engagement.
Use-Case-Based Automation
Automates interactions for various scenarios, reducing manual effort and improving efficiency.
AI-Powered Robocalls
Conducts dynamic robocalls for query resolution, appointment reminders, and surveys.
AI-Driven Responses
Handles customer queries with intelligent, context-aware AI responses.
Post-Call Analytics
Provides actionable insights from call data to optimize customer support workflows.
Workflow Optimization
Enhances operational efficiency by streamlining call handling and support processes.